This policy sets out how David Taylor Photos will handle the personal information that you may disclose to us when you use a David Taylor Photos website or other David Taylor Photos services. This policy contains information on how David Taylor Photos collects, uses, discloses and stores personal information. The policy can be broadly summed up by this statement: David Taylor Photos will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us.
What types of personal information will David Taylor Photos collect?
David Taylor Photos will only collect the personal information that it needs to help you enjoy the full range of David Taylor Photos services. This means that when you use a David Taylor Photos website or other David Taylor Photos services, David Taylor Photos may collect personal information such as your name, address, telephone number and email address.
David Taylor Photos does not collect sensitive information (for example: medical history) from users of the David Taylor Photos website.
How David Taylor Photos collects personal information
We collect personal information from you if you buy something from us and if you subscribe to our newsletter(s).
We may also collect personal information, when you use a David Taylor Photos site, by using cookies, recording your IP address and other statistical methods.
When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.
How we use your personal information
In general, David Taylor Photos will only use your personal information to provide the product or service that you have requested from us. More specifically, David Taylor Photos may use your personal information to:
- Communicate with you to facilitate your order
- Arrange delivery of the item(s) that you have ordered
- Take payment for the item(s) you have purchased
David Taylor Photos may also use your personal information to assist you with product choices and to keep you informed of changes to product ranges or special offers.
David Taylor Photos will only communicate with you by email if you have provided us with your email address and consented to receive email communication from David Taylor Photos.
Who we share your personal information with
We may share some of your personal information with the suppliers of the products sold on our website. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient’s name and contact details if necessary.
Our logistics partners
We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient’s name and contact details if necessary
Our billing & security partners
We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.
Our business partners
We may share some of your personal information with other business partners for purposes including but not limited to marketing, data analysis and reporting.
Federal or State police authorities
We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, David Taylor Photos or the general public.
Related bodies corporate
We may disclose personal information to our related bodies corporate.
How you can control your personal information
You are entitled to gain access to personal information that David Taylor Photos holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact us at firstname.lastname@example.org.
If you would like to unsubscribe from receiving any of our commercial electronic messages, such as an email, sent to you by David Taylor Photos please contact us at email@example.com. Your request to unsubscribe will be actioned promptly.
When you browse our site and most importantly when you enter sensitive information (for example: your name, email address, credit card numbers) into a form on our site we secure that information with 256 Bit SSL encryption. 256 Bit SSL encryption is the industry standard encryption technology. The easiest way to tell if the information you’re entering is secure is to look at the address bar in your browser. If the URL starts with https:// then you’re on a secure page.
David Taylor Photos website accepts payment through PayPal and by credit card via PayPal. Payment is required before an order will be processed. For international orders we accept payment by PayPal or credit card via PayPal only.
Refunds and Returns Policy
What is your returns policy?
We will replace or return your item, if goods are faulty, damaged in transit, not as described on the website, or are different from a sample shown to you. We do not accept returns if the size is different to the size shown on the website, as sizes are an approximate only due to different camera lenses being used.
We reserve the right not to issue returns or refunds if you change your mind or want to cancel the order. After contacting us to make an order change or cancellation we reserve the right to reject this request, especially if the order has gone to production.
Returns must be received within 14 days for Australian customers & 30 days for International customers. Returns must be received in original condition and packaging. We reserve the right to reject your return if this is not complied with. If your return does not meet our Returns Policy it shall be returned to you and you will be liable for the return postage cost.
We do not credit original shipping costs unless the item is faulty or there was a dispatch error by David Taylor Photos. Every endeavour is made to ensure returns are processed within 3 business days of receiving your return.
David Taylor Photos are very cautious when it comes to quality control and all items are thoroughly inspected before being sent out to our customers.
Please note that all postage costs must be covered by the customer, unless the product is faulty, incorrectly dispatched by David Taylor Photos or damaged in transit.
In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash.
Damaged in transit
In the rare event that your item is damaged in transit or faulty please contact us with a photo of the damage or fault via email at firstname.lastname@example.org within 24 hours of receiving goods, and state your reason for the return. We will endeavour to replace the products as soon as possible.
Wrong item delivered
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 24 hours of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.
Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, damaged or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Terms and Conditions
Welcome to David Taylor Photos. We’re happy to have you here. We are committed to making our Terms and Conditions as easy to read and understand as possible. If you have any questions, please contact us.
About these Terms and Conditions
These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.
Accessing our website
We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly).
You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.